Refunds and Returns Policy
Effective Date: February 13, 2024
Thank you for shopping at BlueGuardianOptic.com, operated by Devayan Ghosh Ltd (“we,” “us,” or “our”). We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Initiating a Return: To initiate a return, please contact us at devayanghosh87@gmail.com within 30 days of receiving your order. Please provide your order number and the reason for the return. We will provide you with further instructions on how to proceed.
1.3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
2.1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert timeframe] days.
3. Exchanges (if applicable)
3.1. Product Defects: If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us at devayanghosh87@gmail.com within 7 days of receiving your order to initiate an exchange.
4. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Email: devayanghosh87@gmail.com
Address: Eastern High, Newtown, [Your City, State, Zip Code]
5. Changes to This Policy
We reserve the right to update or modify our Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
Last Updated: February 13, 2024
Thank you for shopping at BlueGuardianOptic.com. We appreciate your business.